Root Cause Analysis

Build confidence in participating in an incident investigation using a cause-and-effect approach. This course explores why incidents are investigated and how participants can contribute to identifying effective solutions. The emphasis is on the participant’s role rather than leading or facilitating the investigation.

Contractor managers and supervisors who may participate in incident investigations at a client site or in their own workplace.

• Understand the purpose of incident investigation.
• Explore cause-and-effect principles.
• Review four steps toward effective solutions.
• Build confidence in participating in a cause-and-effect incident investigation.